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If for some reason you need to contact MetroPCS directly, you can do so via a few different methods — but oddly not by email. Taking care of things like AutoPay, Express Pay, or viewing account info can all be done easily online, but should you need to go beyond that, contacting MetroPCS by phone is your best bet.
Obviously, the easiest way to get in touch with a rep is by phone. The direct line to MetroPCS customer service is 888-863-8768 (888-8metro8 ) or you can simply dial 611 from your MetroPCS phone. Yes, there will, unfortunately, be a bit of button pushing to get to a real person, but wait times typically range under the 3-minute mark.
You can also contact MetroPCS via its support account on Twitter, @MetroSupport. This account deals with quick issues that you may not be able to resolve on your own but typically won't go as deep as a good old-fashioned phone call. Still, for ease of use, you can't beat a quick Twitter message.
